Warranty and Return Policy
Returns may be made within 30 days on products if are not satisfied with your candle, the wick did not perform correctly or you just did not like the scent, BUT, only if 90% of the candle remains. I am happy to replace it with something else.
We are honest, do NOT over state or provide bad information. We carefully select our vendors, use better quality soy candle wax, the best quality fragrance oils or pure essential oils. Eco Cotton wicks. No additives. We take our mission seriously
If you purchase a candle from me and you are not satisfied, please let me know. Return it me, for a refund or replacement. We are dedicated to providing you with a top quality accurately formulated soy candle. We guarantee that our candles are made from pure soy wax, premium fragrances and dyes (if dyes are used). If for any reason you are not satisfied with your purchase please contact us. We will do what we can to make it right. For candle returns, we request no more than 10% of the product is used.
Dog tail Warranty – for anyone who buys one of my candles if your dog’s tail or your child (of any size) causes your jar candle to go crashing to the floor. Carefully, place the remains in a bag, I will re-melt it, and for no additional charge get your candle back to you in a new jar. (No extra charge) Accidents happen; I want all of my candle clients to fully enjoy their candle. (No extra charge)
Candle Burning Tips:
For best results, keep wick centered and trimmed to 1/4". Burn candle long enough, each time, for the top to pool across the surface for maximum burning time, extinguish candle and trim wick if candle flame gets too high.
Keep candle free from any foreign matter, matches, wick trimmings, etc.
When burning a votive candle in a votive holder is careful and reposition the wick, do not allow the flame to touch the side of the votive holder.
Do not allow the flame to touch the side of the jar. The jar may become hot. Handle carefully.
Place on protected surface. Recommendations are to always discontinue use when 1/2" of wax remains in candle container. burned mine to the bottom.
WARNING - practice candle burning safety – copy the links into a browser.
Candle Fire-Safety Rules National Candle Association www.candles.org/pdf/Candle_Safety_Rules.pdf
Candle Fire Safety US Fire Administration www.usfa.fema.gov/citizens/home_fire_prev/candle.shtm
Failure to follow instructions could result in fire hazard or injury.
Keep out of reach of children and pets. Do not burn candle on or near anything that can catch fire.
Avoid drafts and excessive vibrations. Your container may become hot while the candle is burning. Never leave a burning candle unattended.
About the “ingredients” I use
ECO Series Wicks
This series is designed specifically for natural waxes. The ECO series is a flat, coreless cotton wick braided with thin paper filaments interwoven for burn stability. This braiding technique also greatly improves rigidity compared to standard cotton and paper cored wicks. The specially treated paper threads provide a controlled curling of the wick making the ECO series self-trimming, which results in minimized mushrooming, soot and smoke. They have been designed to significantly reduce the "afterglow" and smoke often seen in paper cored wicks.
Fragrance Oils & Essential Oils
All of our fragrance oils are now PHTHALATE FREE or contain the safe PHTHALATES. All of the Essential oils that are used in our candles are pure essential oils
Our products are not for human consumption
Again, practice candle safety
Nearly 10,000 residential fires are caused each year by the careless or inappropriate use of candles.